Hex - Information Request Portal

Compliance 1

• What is California Proposition 65?

General 13

• What's your story?
• Do you offer discounts?
• Do you have an affiliate program?
• Where are your products manufactured?
• What's your take on social responsibility?

View all 13

Order Questions 7

• What are my options when it comes to shipping?
• Will I get tracking information?
• How do I change or cancel my order?
• Lost or stolen package?
• Can I cancel my order once it has already shipped?

View all 7

Product Knowledge 4

• How do I know if my camera setup will fit in a bag?
• How accurately are product colors depicted on the website?
• What kind of leather is used in HEX products?
• Are the bags waterproof?

Returns 4

• What is your return policy?
• Item was returned, where is my refund?
• Do you do exchanges?
• What is my SO number?

Warranty 4

• What does your warranty cover?
• How do I file a warranty claim?
• Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
• Can you do a warranty replacement if I threw out my broken item?