Order Questions
Waiting out a writers block is one thing, but waiting an eternity for your order is another. Since creative inspiration can strike at the blink of an eye, w...
Wed, 16 Nov, 2022 at 5:26 PM
Surprises are great and all, but sometimes we just want to know when we are getting that product we are so excited about. That's why we make sure to ...
Fri, 7 Aug, 2020 at 10:29 AM
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to ou...
Fri, 7 Aug, 2020 at 10:28 AM
Did you get a Hex shipment notification that included a FedEx tracking number, but your package is lost or stolen? Unfortunately Hex cannot be held res...
Fri, 7 Aug, 2020 at 10:30 AM
Pre-orders are always a little uncertain and hard to nail down, so do not worry if your pre-order has been delayed, it should still be on its way. Please ...
Fri, 7 Aug, 2020 at 10:59 AM
As it states on the pre-order item product page, the item will have a specific future ship date, but your credit card will be charged immediately after the ...
Tue, 9 Mar, 2021 at 9:57 AM
Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proces...
Fri, 25 Sep, 2020 at 3:07 PM
Did you place an order and realize that you input the wrong address or zip code? If a customer places an order and realizes that there was an error, they c...
Wed, 9 Mar, 2022 at 10:51 AM
It is the responsibility of the customer to track their package with the tracking number provided by Hex at the time of shipment, to ensure proper arrangeme...
Wed, 9 Mar, 2022 at 10:56 AM
Using a coupon code and getting a discount is totally cool, but when the coupon code doesn’t seem to work, totally uncool. Unless otherwise specifically st...
Wed, 9 Mar, 2022 at 10:57 AM