Order Questions

What are my options when it comes to shipping?
Waiting out a writers block is one thing, but waiting an eternity for your order is another. Since creative inspiration can strike at the blink of an eye, w...
Fri, 7 Aug, 2020 at 10:22 AM
Will I get tracking information
Surprises are great and all, but sometimes we just want to know when we are getting that product we are so excited about. That's why we make sure to ...
Fri, 7 Aug, 2020 at 10:29 AM
How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to ou...
Fri, 7 Aug, 2020 at 10:28 AM
Lost or stolen package?
Did you get a Hex shipment notification that included a FedEx tracking number, but your package is lost or stolen?  Unfortunately Hex cannot be held res...
Fri, 7 Aug, 2020 at 10:30 AM
Do you ship to Australia?
Due to COVID-19, our US website is unable to ship outside of the US and Canada. We recommend using a package forwarding service for our Australian customers.
Fri, 23 Apr, 2021 at 9:05 AM
My pre-order has been delayed, what's going on?
Pre-orders are always a little uncertain and hard to nail down, so do not worry if your pre-order has been delayed, it should still be on its way. Please ...
Fri, 7 Aug, 2020 at 10:59 AM
Will I be charged right away for a pre-order item?
As it states on the pre-order item product page, the item will have a specific future ship date, but your credit card will be charged immediately after the ...
Tue, 9 Mar, 2021 at 9:57 AM
Can I cancel my order once it has already shipped?
Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proces...
Fri, 25 Sep, 2020 at 3:07 PM
Can I make changes to an order?
Did you place an order and realize that you input the wrong address or zip code?  If a customer places an order and realizes that there was an error, they c...
Wed, 9 Mar, 2022 at 10:51 AM
Lost or Stolen Packages
It is the responsibility of the customer to track their package with the tracking number provided by Hex at the time of shipment, to ensure proper arrangeme...
Wed, 9 Mar, 2022 at 10:56 AM