Hex - Information Request Portal

Waiting out a writers block is one thing, but waiting an eternity for your order is another. Since creative inspiration can strike at the blink of an eye, w...

Surprises are great and all, but sometimes we just want to know when we are getting that product we are so excited about. That's why we make sure to ...

We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to ou...

Did you get a Hex shipment notification that included a FedEx tracking number, but your package is lost or stolen?  Unfortunately Hex cannot be held res...

Due to COVID-19, our US website is unable to ship outside of the US and Canada. We recommend using a package forwarding service for our Australian customers.

Pre-orders are always a little uncertain and hard to nail down, so do not worry if your pre-order has been delayed, it should still be on its way. Please ...

As it states on the pre-order item product page, the item will have a specific future ship date, but your credit card will be charged immediately after the ...

Once your item has left our warehouse we are not able to cancel the order. If you are not wanting the product, you will have to go through our return proces...

Did you place an order and realize that you input the wrong address or zip code?  If a customer places an order and realizes that there was an error, they c...

It is the responsibility of the customer to track their package with the tracking number provided by Hex at the time of shipment, to ensure proper arrangeme...