Here's the nitty-gritty:
- HEX® will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken.
- Original order shipping charges will not be refunded.
- Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause. We are not responsible for your return until it is received at our distribution center. We recommend that you provide a tracking number to us for reference.
- If you receive an item other than what you ordered, or if the item appears to be defective, damaged or missing please reach out to customer service here and we will be happy to assist you.
When will I get my Refund?
You will see your refund within 1-2 weeks from the date we receive your return. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.
How do I process a return?
Please click here to see more details on our return policy and instructions how to print a FedEx label, depending on the issue you are having.
Be sure to keep a record of your tracking number.