Currently our refund process is taking longer than we usual like, but we are working as fast as we can to assist every customer. Right now the return process is as followed:
  • By utilizing the tracking number provided to you from the return shipping carrier, check to see if/when the product was received back at our warehouse
  • Once it's received it will then be checked into our refund systems and your money will be credited back into your financial institution over the following 4-5 weeks.
We appreciate your patience and understanding during this unseasonable return time frame, thanks for choosing HEX!