Oh no! We apologize that our product did not hold up to its expectations and for any inconvenience this may have caused. HEX products may only be replaced once during the first year after purchase as explained in our warranty coverage. In order to get a warranty claim started please have the following ready:
- Photo that provides proof of purchase
- Photos of the damage that has occurred to the product and description of how that happened
- Shipping information first/last name, phone number, street address (no PO Boxes), city, state, & zip code
You're now ready to reach out to our customer service team to see if they'll be able to replace your item via warranty order. Please contact us here with all the information above and we'll get back to you as soon as we possibly can with an answer for your warranty request.
Once again, we do apologize for any inconveniences, we take a good deal of pride in our quality and workmanship that goes into all of our products.