Did you place an order and realize that you input the wrong address or zip code? If a customer places an order and realizes that there was an error, they can contact Hex customer service at 1-833-886-9757. If an order is in fulfillment, it is likely that we can change an address or zip code. If the order has shipped, customer service is unable to make changes to the order.
Once an order is placed, we cannot change delivery methods, i.e., ground to overnight shipping. If a customer would like to change shipping method, the order will need to be canceled (if it has not yet shipped) and customer can place a new order.