Pre-orders are always a little uncertain and hard to nail down, so do not worry if your pre-order has been delayed, it should still be on its way.

  • Please note if an estimated ship date is listed, that is the day we are expecting the product to arrive in our warehouse from our factory.
  • Once the product arrives in our warehouse, orders begin to process and ship within 2-3 business days (regardless of the shipping method).
  • As soon as your order is ready to ship, a FedEx tracking number will be emailed to you.
  • HEX diligently works to receive the pre-ordered product as quickly as possible to stay on schedule for our estimated ship date(s).
  • HEX updates the estimated ship date on Shophex.com by product style and color on a regular basis.