Warranty

What does your warranty cover?
Hex Designs ("HEX") warranty obligations for the Hex product you have just purchased (the "product") are limited to the terms set forth ...
Thu, 16 Mar, 2023 at 4:47 PM
How do I file a warranty claim?
Oh no! We apologize that our product did not hold up to its expectations and for any inconvenience this may have caused. HEX products may only be replaced o...
Fri, 17 Mar, 2023 at 9:04 AM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty you would need to be the original owner and would have needed to purchase your item from an authorized retail...
Wed, 9 Mar, 2022 at 11:58 AM
Can you do a warranty replacement if I threw out my broken item?
No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue with...
Thu, 16 Mar, 2023 at 4:49 PM